Level of Service provided to Visitors at Open Days
We will:
Accessibility to Information
- Make access to all HMRC events free of charge to all visitors
- Aim to secure venues, which are easily accessible by car or public transport,
with parking facilities available where possible. We undertake to publicise car-parking
charges where applicable. If needed we will aim to supply additional AA signage
to the venue, assuming we receive local authority approval.
- Run a programme of free seminars, which aim to inform and advise on current
legislation in various government departments and agencies within the UK. We will
aim to act upon the feedback we receive on the topics our customers would like covered.
- Provide a one to one service so you can obtain private advice on importing/exporting,
VAT, Tax and National Insurance matters.
- Gather together as many relevant agencies as possible (depending on venue capacity)
to reflect the community in which we are staging the event.
Advice and Information available
- Make sure all exhibitors who attend the event are 'not-for-profit' organisations. No one will try to sell you any products or services. The purpose of the day is for free education and support only.
Access and Communication Needs
- Undertake to make appropriate and convenient arrangements for you if you have any access or communication needs. Please tell us in advance so we can make sure that you get the most out of the day.
- Use venues, which are DDA compliant.
- Aim to use venues where refreshments are available to purchase throughout the day.
Confirmation of booking
- Make sure if you book online at www.businesadviceday.co.uk that you receive an automatic confirmation of your booking. A reminder will be sent out 2 weeks before the event. If you do not have access to email you can still book by fax or post and we will aim to confirm your booking within 3 working days. No reminder will be sent.
- Include on your confirmaiton sheet a bar code that will be used to register you
at the event.
Complaints
- Make sure, if you want to make a complaint, that we deal with you in line with our key values of integrity, courtesy, helpfulness and impartiality.
- Listen to any problems or difficulties you experience whilst at our events.
Feedback
- Provide an opportunity at the end of your visit to complete a feedback questionnaire. We will also encourage you to visit our helpdesk where we will be pleased to listen to your views.
- Act on your feedback in a number of ways, including posting responses on our website,
responding to you directly if you have given us contact details or making changes
to the way we organise events.
- Make sure there is a dedicated feedback area on our website for event or general
feedback.
Organisers
- Tell you more about the organising team by visiting the helpdesk at the Open Day, the event brochure or our website www.businessadviceday.co.uk.
- Help you identify us more easily, by making sure all organisers connected with the
event wear a flower in their buttonhole. Please approach any one if you need help.
Provision of Information
- Make sure staff are on hand, with the appropriate knowledge and training, to deal with your queries.
- Also make sure relevant leaflets and publications will be available to take away
with you.